Service is Directly Proportional to Your Attatude

Yelling gets you no where people. I understand you’re angry, but remember we’re people too. Not only that, but we are new to this issue, we don’t update everyone in the call center to every customers problem. If you get on the phone and begin screaming we have no idea what you’re yelling about, nor will that make us want to help you.
When I get a customer on the phone who treats me like dirt and expects wonderful service, they will be disappointed. I will do the bare minimum for that person. I know you’re angry, I understand why you’re angry, hell I even agree with why you’re angry. I’m on your side! Just remember we are here to help you. Please treat us the way we required to treat you.