The Mute Button

There is a small weapon in our arsenal that makes working in a call center so much easier. It’s called the mute button. Now this button does not mute the customer, that would be no help to us, instead it mutes us. Making it easier to talk to your supervisor, bullshit with your co-worker, or make fun of the customer, all while on the call!

It’s an amazing little tool. Most call centers you’ll get background noise from other workers, if you ever hear that cut out, it means mute button has been turned on. This may not mean that we’re making fun of you. It could be that we had to sneeze, or our supervisor or co-worker asked us a question. But, if you’re being a jerk, we’re making fun of you.